Refund policy

Return & Refund Policy

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required.

To request a return, please contact us at [support@shopvilinofashion.com]. We will provide return instructions and the appropriate return address. Please do not send items back before contacting us.

Customers are responsible for return shipping costs for change-of-mind returns.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and clear photos so we can review the issue and arrange an appropriate replacement or refund. If a return is required for a confirmed issue, we will cover the return shipping costs.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–7 business days. Your bank or payment provider may require additional time to post the refund.

Contact Us

For return or refund questions, please email [support@shopvilinofashion.com].